Case Studies: Customer Service
HelpReach
HelpReach is an easy-to-use, one stop solution for your customer
service needs. HelpReach's Chat suite allows Internet users the ability
to receive live, text-based assistance. HelpReach saves personnel,
money, and is effective. HelpReach functions as an ASP solution, keeping
your valuable internal Internet resources available for other company
needs.
Infogenix has a keen interest in providing solutions that facilitate the
flow of information, in this case allowing for valuable support, essential
for a successful business.
Unique Features
- 100% Browser Based - No Firewall or Proxy Problems
- Uses Strengths of Java, Mod Perl, SQL and Apache Web
- FAQ Engine Built In To Administrative Area
- Automated Billing System
- Subject Headers and "Transfer a Chat" Features
www.helpreach.com
Other Projects of Note:
Custom Support & Billing System
Infogenix created an integrated customer billing / support database.
From any location and with the proper credentials, customer support representatives can
login and view customer information and billing histories. In addition they are able to record
call in notes or handle incoming support emails. The centralized and streamlined nature of this system
creates huge cost savings.
